Friday, November 27, 2009

IE 7 and Entire window shuts spontaneously???

As of today when using internet explorer7 trying to play pogo games or yahoo games, as well as logging into housecall and trying to scan for viruses the window would just close--no error message, no anything! just shut ? any help would be great, whatever this is its crippling my surfing ability! Help!



IE 7 and Entire window shuts spontaneously???opera browser





I will give you some info about known issues with IE7, as well as info on clearing out your cache, and number to pogo maybe it will help you with your problem, good luck



While Microsoft Internet Explorer 7 (also known as IE7 or IE 7) is supported for gameplay on Pogo, there are a couple of currently-known issues with it. If we uncover more, we'll add them to this answer, so please feel free to bookmark it or use the 'Notify Me...' button below to receive e-mail messages when we update this information.



'Java not found or not working' errors when using Sun Java and IE 7



If you recently updated to Internet Explorer 7 (IE 7.0) and are now experiencing 'Java Not Found or Not Working' errors, it is typically due to Java being disabled in the browser. You can manually enable Java using the steps below:



Open an Internet Explorer 7 browser window.



Click the Tools menu in the upper right of the window.



Click Manage Add-Ons and select Enable and Disable Add-Ons.



Click Sun Java Console.



Make sure the radio button at the bottom is set to Enable.



Click OK.



Close the window.



Open a new Internet Explorer 7 browser window and go to the Pogo website.



Launch a Pogo game.



Try one that you are sure was not previously working so you can test it.



Java should now be fully enabled and Pogo games should work correctly.



I can't see the chat input box because Internet Explorer 7 is showing an address bar and it's making the window too big.



To remove the address and status bars from the Internet Explorer 7 browser on your Pogo game screens, please follow these instructions:



Open the IE 7 browser.



In the browser window, click the Tools menu (shown by the cog icon next to the question mark).



Click Internet Options.



Click the Security tab.



Click the Green Check Mark/Trusted Sites icon. Make sure the slider in the "Security Level for this zone" section is on Medium.



Click the Sites button.



Make sure the box at the bottom is unchecked where it says "Require server verification (https:)..."



Make sure the small "Add this website..." field says "http://www.pogo.com"



Click the Add button.



Make sure that "http://www.pogo.com" appears in the big Websites field.



Click the Close button.



Click the OK button.



Close all of your Internet Explorer Browser windows.



Restart the game. The Chat Entry Field should now be visible.



Games won't load when using Norton Internet Security and IE 7



A new Norton update that doesn't quite work with IE 7 might cause the games not to load. There is a strange error in Norton that blocks these sites even if Norton Ad Block is disabled, so you will need to add these, or uninstall Norton Ad Block. The steps below should resolve the situation and still allow you to use the ad-blocking utility:



In the ad-blocking configuration of Norton Security, click add site and enter pogo.com (without a www, http, etc.).



Next, in the ad-blocking portion of that window, click add..., check Permit, and then add each of the following:



/ad.css



/ad.js



/ad/



ad



Now, close all the windows you opened while following the steps above, and you can turn ad-blocking back on and still load the games.



Clearing your browser cache is not only good regular maintenance for your computer; it can also fix many common issues with Pogo games when they won't load or close mysteriously mid-game, which can commonly happen if the files in your browser cache get corrupted or just stop working. For instructions on how to do this for each browser supported by Pogo.com, please click the link that matches (or most closely matches) the browser you're using. Please follow the 'clear Java cache' instructions as well; that way, you know your browser is starting on a completely clean slate. (Think of it as changing the oil in your car.)



As a final note, even though we list older versions of some browsers here, if you're using an older version of your browser, we strongly recommend visiting the website of the browser's provider (Microsoft for Internet Explorer, etc.) and downloading the very latest version before you do anything else.



Clearing Cache: Internet Explorer 7.x



Here's how to clear your cache with Internet Explorer 7.x browsers:



Launch your Internet Explorer browser.



Click Tools on the menu toolbar at the top of the browser.



Select Internet Options from the drop-down menu.



Click the Delete... button in the Browsing History section.



Click the Delete Files... button in the Temporary Internet Files section.



Click the Close button on the Delete Browsing History screen.



Click OK on the Internet Options screen.



Close all browser windows and restart Internet Explorer.



Please be sure to clear your Java cache as well!



POGO PHONE NUMBERS



1-866-543-5435 if you need to call pogo ea sports



1-888-854-4446 Unlisted Pogo #



1-650-628-1500 Corporate (pacific time office hours)



Electronic Arts



209 Redwood Shores Parkway, Redwood City, CA 94065



Main: (650) 628-1500



Investor Relations Materials Hotline: (650) 628-7352



IE 7 and Entire window shuts spontaneously???microsoft windows internet explorer



The easy fix first:



Control Panel%26gt; Internet Options%26gt; delete all the temporary files and cookies.



Reboot and check to see if it happens again.



Also clean your registry, google 'ccleaner'



The next step:



Go to Start%26gt; All Programs%26gt; Windows Update



again and again until there are no more.



If that does not fix it we are looking at a data backup and re-install/fix the operating system.



Best of luck.

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